Casino Joy is one of the newest online casinos to hit the market, established only in 2018. Despite its short life span, it has already cultivated a reputation for itself for being a trustworthy and reliable gambling website. Casino Joy is operated by Genesis Global Limited, a company supervised by multiple regulatory institutions across Europe.
The gaming library of Casino Joy is no slouch either. It includes hundreds of the best titles out there and practically every major casino genre. Whether it be slots, table games, video poker or something else, Casino Joy is ready to provide.
On the logistics’ end of things, the casino supports a variety of payment methods, allowing players to easily move money, while the customer support is up to par with the best of them. In this review, we will take a comprehensive look at the promotions featured at Casino Joy, while also paying attention to the banking methods and the games selection.
Promotions and Bonus Terms
Promotions are a vital part of the online casino experience and playing with one is certainly beneficial. Casino Joy is not the type to be stingy and as such, it offers many different incentives for players to come on board. The Welcome Bonus will handsomely reward all new customers with an option for live dealer fans, as well. Below, we outline the bonuses available at Casino Joy, as well as, the general terms and conditions that you will have to follow.
Welcome Package up to $1,000 and 200 Free Spins
- 1st Deposit: 100% Match Bonus up to $200 + 200 Spins on Starburst
- 2nd Deposit: 50% Match Bonus up to $200; Bonus Code: WJOY2
- 3rd Deposit: 25% Match Bonus up to $300; Bonus Code: WJOY3
- 4th Deposit: 25% Match Bonus up to $300; Bonus Code: WJOY4
- Minimum deposit: $10
- Wagering Requirements: 40x Bonus + Winnings from the Free Spins
- Deposits made via Skrill or Neteller are not eligible
- Max Cashout from Free Spins is set to $100
The Welcome Bonus at Casino Joy is one of the best promotions that you will find in the iGaming industry. Offered to all new players, the Welcome Bonus gives you the opportunity to gain a massive boost to your bankroll and to get some free spins, as well. The Welcome Package is given out over the course of four deposits. The first time you top up your casino balance you will be rewarded with a 100% match bonus up to $200 and 200 free spins on the all-time favorite game Starburst. That by itself is not a bad bonus, but it gets better. When you make your second deposit, you will be offered a 50% match up to $200, provided that you enter the bonus code ‘WJOY2’. After that, your third and fourth deposits will be matched 25% up to $300, as long as you enter the bonus codes ‘WJOY3’ and ‘WJOY4’ on the respective payments.
There are several rules that you should be aware of when you claim the Welcome Bonus and have to abide by. After all, you want to make the best use of the bonus and if you wish to cash it in, you have to follow these closely. First and foremost, the minimum deposit required to participate in a promotion is $10. However, deposits made via Skrill and Neteller are not eligible.
Furthermore, the bonus funds and winnings from the free spins are subject to a wagering requirement of 40 times. For instance, to withdraw the initial $200 bonus, you will need to put down $8,000 in bets.
As for the free spins, they are given out in increments of 20 over the following few days. Each set of spins will last for 72 hours and will expire if not used. The maximum amount that you can cash in from free spins winnings is limited to $100.
Players from the UK can opt in for first deposit bonus only – 100% up to £100 + 200 Starburst Spins.
18+ Full T&C’s Apply. New players Only. £10 min deposit. £5 max bet using bonus. 60x (40x referred player) wagering applies. Bonus valid for 14 days. 20 Spins on Starburst will be credited instantly + then 20 per day for 9 days. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. – www.begambleaware.org
General Bonus Terms and Conditions apply.
Live Casino Welcome Bonus
- 100% Match Bonus up to $100
- Minimum deposit: $10
- Wagering Requirements: 40x Bonus
- Deposits made via Skrill or Neteller are not eligible
- Can only be used on Live Casino Games.
If you are a fan of the live dealer genre, you will certainly appreciate this promotion. Offered to newly-registered players, the Live Casino Welcome Bonus will match your deposit 100% up to $100. To gain the benefit of this promotion, you have to select it when making your first deposit.
The Live Casino Welcome Bonus is mutually-exclusive with the Welcome Bonus described above. To claim it, you need to deposit a minimum of $10 and with a payment solution different than Skrill or Neteller. In order to withdraw the bonus, you will need to fulfil a wagering requirement of 40 times.
For the purposes of this promotion, special wagering contributions apply. Bets on Live Roulette and Dream Catcher will be counted for 10% of their value, whereas the same on Live Blackjack are only worth 5%. Other live dealer titles, such as Live Baccarat, Live Casino Poker, etc., do not contribute to the requirement at all.
General Bonus Terms and Conditions apply.
Tuesday Pool Party
- 25% Match Bonus up to $100
- Minimum deposit: $10
- Wagering Requirements: 40x Bonus
The Tuesday Pool Party bonus is quite good for those who have completed their Welcome Bonus. This promotion will match your deposit 25% up to $100. It is a nice boost to your bankroll and you will not have to go through extra hoops to get this bonus. You will need to select this bonus option when you make your deposit, however.
General Bonus Terms and Conditions apply.
A Freebie to Start the Weekend
- Requires at least 2 deposits for the past 7 days
- The total deposit amount required must be at least $50
- Wagering Requirements: 40x Bonus
Casino Joy certainly likes to reward its players and this promotion is a great example of this. Making payments throughout the week will give you something extra for you to enjoy. This can be either a deposit bonus or free spins, or a combination of the two. The offer will be sent to you via email and so make sure you check it regularly each Thursday.
To participate in this promotion, you need to have made two deposits over the previous 7 days, with a combined value of at least $50. General Terms and Conditions apply.
General Bonus Terms
The promotions featured at Casino Joy may have their own specific rules, but unless stated so, they will follow the general terms and conditions set out by the casino. Below, we will discuss the general terms and explain how some of them work.
First and foremost, players are only allowed one bonus at a time. If you wish to claim another, complete the wagering requirement on your current one or ask customer support to remove it for you. Typically, the minimum deposit required to receive a bonus is $10 or the equivalent in other currencies.
All bonuses come with a wagering requirement. This amounts to 40 times the value of the bonus. This means that you will need to place bets equalling to 40 times the bonus sum before you can cash in the bonus. For example, a bonus of $100 will require that you wager $4,000 and only then will be allowed to withdraw it. The wagering process must be completed within 14 days of claiming the bonus. Failing to do so will result in the forfeiture of the bonus. All of this applies to winnings from free spins, as well.
For the purposes of the wagering requirement, there are limitations on the maximum bet that you can place. Wagers on slots are capped at $5 per spin, while you can bet up to $30 on any other game. It is also worth noting that different game types contribute different amounts to the wagering requirement. For instance, video slots bets are counted for their full amount, whereas classic slots wagers are only worth 75% of their face value. By the same token, table games and blackjack games will contribute 10% and 5% of the bet value, respectively.
We also have to take into account so-called bonus abuse practices. When playing with a bonus at Casino Joy you will not be allowed to take low-risk or zero-risk bets. Such wagers will not contribute to the wagering requirement and may void your bonus.
Banking
Playing at Casino Joy is certainly fun, but before you can place a single bet, you will first have to top up your casino balance. The casino supports various payment solutions which you can use to do just that. These range from credit cards to prepaid services and more. Each method is different and offers something that others do not. Therefore, you need to be careful when choosing the right one for you. Below, we have given a brief summary of the payment methods featured at Casino Joy, along with the transaction limits on each.
Credit Cards
Credit cards are some of the most popular methods of payment in the iGaming industry and for good reason. Not only are they universally accepted, but also quite convenient. With a credit card, you will be able to instantly deposit to your bankroll at low or no cost. Casino Joy supports the most used credit card brands out there, namely, Visa, MasterCard and Maestro. Withdrawals are possible via Visa and, in some cases, MasterCard, though it can take up to 3 business days for the payment to process.
Skrill
Skrill ranks among the most used payment services in the online casino scene. This eWallet is supported by most gambling websites, including Casino Joy. It can be used to store money on the Internet and to protect one’s privacy. Skrill transactions are instantly processed, with deposits going through after a few seconds, whereas withdrawals clearing in a similar time frame. At Casino Joy, you will be able to transfer anywhere between $10 and $5,000 at once.
Paysafecard
Paysafecard is the most supported and popular prepaid service in the iGaming scene. Available for purchase at thousands of retail locations all over the world, Paysafecard gives you the opportunity to make instant deposits, although the transaction limits are lower than those of other payment methods. Paysafecard also allows you to maintain your anonymity on the Internet since it does not require you to enter any personal information when purchasing a voucher. Unfortunately, you cannot withdraw your balance via Paysafecard and will have to resort to a Bank Transfer.
Neteller
Neteller is another excellent eWallet service available at Casino Joy. Owned by the same company that operates Skrill, Neteller provides many of the same features. This service allows you to maintain a separate balance and to move money from it as you see fit. Neteller payments clear instantly, while withdrawals are some of the fastest in the industry. This eWallet is cheap, convenient and almost universally accepted.
Additional Banking Options
Aside from the banking methods mentioned above, there are two more that are supported by Casino Joy. One of these is ecoPayz, a hybrid service which offers both an eWallet component and prepaid virtual Visa cards. It is an excellent payment solution that gives you a lot of flexibility when it comes to making payments. Moreover, it is possible to cash in your balance and withdraw it to your ecoPayz bankroll.
The final payment solution featured at Casino Joy is available in the form of Bank Transfers. This banking method is only used for withdrawals, particularly by those who make their deposit via a service not capable of processing withdrawals. Bank Transfers can take several business days to process before the money appears in your bank account.
Banking Method | Minimum/Maximum Deposit | Deposit Timeframe | Minimum/Maximum Withdrawal | Withdrawal Timeframe | Countries Where Available | Currencies |
---|---|---|---|---|---|---|
Visa | $10 – $5,000 | Instant | $10 – $2,300 | 1 – 3 business days | most supported | USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH |
MasterCard | $10 – $5,000 | Instant | $10 – $2,300 | 1 – 3 business days | most supported | USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH |
Maestro | $10 – $5,000 | Instant | N/A | N/A | most supported | USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH |
Paysafecard | $10 – $5,000 | Instant | N/A | N/A | most supported | USD, GBP, EUR |
Skrill | $10 – $5,000 | Instant | $10 – $2,300 | Instant | most supported | USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH |
Neteller | $10 – $5,000 | Instant | $10 – $2,300 | Instant | most supported | USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH |
ecoPayz | $10 – $1,000 | Instant | $10 – $2,300 | Instant | most supported | USD, GBP, EUR |
Bank Transfer | N/A | N/A | $10 – $2,300 | 3 – 5 business days | most supported | USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH |
Loyalty and VIP Programme
Continuous play at this online casino is certainly rewarded thanks to the VIP Program setup to incentivize customers to remain with Casino Joy. Your standing is raised by placing bets and making deposits. With each higher rank, you gain access to better and better rewards. These can take several different forms, ranging from exclusive bonuses, birthday presents, a monthly VIP prize draw, to a dedicated account manager and a personal withdrawal service. The benefits are quite good and you should strive to make the most out of them.
Software and Games Selection
When it comes to the gaming library of Casino Joy, we are certain that you will be left satisfied. The casino makes a point of including all the major gaming genres to form a large and diverse selection. Casino Joy has been able to accomplish this by working with dedicated software provider companies. Among the list of partnered companies, we find industry giants such as Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, Play’n GO and others. They are renowned for the quality of their games, having created hundreds of memorable titles over the years. Evolution Gaming is the company behind the Live Casino section, bringing to you the most immersive online casino experience out there. Moreover, the full extent of the gaming library is accessible directly from the window of your browser. This way you do not need to bother with the installation of additional programs to get started.
As for the library itself, it is packed with all kinds of different games. The largest game genre comes in the form of slots, with literally hundreds of titles at your disposal. You will get to play a large variety of slots, ranging from classic 3-reel titles to 5-reel video slots. The differences are also seen in the number of paylines and betting limits between the various titles. However, the largest differences are pronounced in the variety of themes and aesthetics, with each slot featuring its own unique setting. This way you experience something new every time. In terms of specifics, Casino Joy has a lot to offer you, including popular games such as Bonanza, Vikings Go Berzerk, Who Wants To Be a Millionaire, Immortal Romance, Fire Joker, Extra Chilli, Holmes and the Stolen Stones, Royal Seven, Book of Dead and many more. With hundreds of options at your disposal, you will never run out of new games to play.
Table games are also available in abundance. Perhaps not nearly as numerous as slots, but all the major types are included and multiple variations thereof. Roulette is always fun to play and Casino Joy is ready to satisfy your gaming needs. The casino offers the basic three variations – European, American, and French Roulette, but also includes some other excellent options, namely, First Person Roulette, Premier Roulette Diamond Editions, Multiplayer Roulette Diamond Edition, Multi-Wheel Roulette Gold and more.
Blackjack is another popular option Casino Joy and one that you will likely be interested in. Just like with roulette, there are multiple variations for you to try out and these range from basic ones, such as European Blackjack, Premier Blackjack High Streak Gold and Classic Blackjack, to more intricate titles, namely, Vegas Single Deck Blackjack, Atlantic City Blackjack, Premier Multi-Hand Euro Bonus Blackjack Gold. Of course, you should also give a shot to Big 5 Blackjack Gold, Double Exposure Blackjack and Hi-Lo 13 Blackjack.
If video poker is more to your liking, Casino Joy is ready to satisfy your needs. The casino is host to a number of Microgaming’s most popular video poker variations. These include all-time favorites such as Deuces Wild and Jacks or Better, as well as, Double Bonus Poker, Joker Poker, Deuces and Joker Power Poker, Tens or Better, Louisiana Double and more. It is worth noting that many of these games are also available in the multi-hand format, where you can play with up to 50 hands in some cases.
The progressive jackpot genre is always in demand, with some players looking to become a millionaire overnight. This is possible thanks to the constantly increasing prize pool and the wide popularity of some titles. Casino Joy hosts several notable progressive slots such as Mega Moolah, Gunslinger, King Cashalot, Lots A Loot, Treasure Nile, Major Millions, Fruit Fiesta, Cash Splash, and more. While not all games offer seven-figure jackpots, you can still win a decent chunk of change and the entertainment value of the titles is more than enough to keep you occupied.
Last, but not least, we come to the Live Casino section. Powered by Evolution Gaming, the live dealer library holds some highly immersive and worthwhile titles. Presented as classic table games, live dealer titles allow you to have the traditional casino experience without the need to leave the comfort of your own home. Streamed to you from a professional studio, these games represent to pique of iGaming technology and are improving on a regular basis. At Casino Joy, you will get to play live blackjack, live roulette, live baccarat, live casino poker and more. Each game type features multiple tables and variations, giving you the chance to find a game best suited to your style. Moreover, each table comes with different betting limits, thereby making the genre accessible to both high rollers and casual players.
Of course, it will not do if Casino Joy is only available to a desktop player base. As it happens, the casino also supports a fully-functioning mobile version, allowing all kinds of players to get an excellent casino experience. Accessible from just about any smartphone or tablet with a stable Internet connection, the mobile version of Casino Joy can be loaded simply by visiting the casino website from your device’s browser. The instant-play interface featured on the desktop version is also included in its mobile counterpart. You will get to open the titles directly within your browser window and play to your heart’s content. Naturally, all other aspects of the casino are also available, such as promotions, customer support, banking methods and more.
Licensing Information
Licensing is always a tricky subject in the iGaming scene and one aspect that you should never leave to chance. Since just about anyone can establish an online casino operation nowadays, it is important to differentiate the scams from the legitimate websites. To this end, we need to look for licensing issued by a trusted government entity. Luckily, in the case of Casino Joy, we find that there is nothing to worry about. The operator is regulated by not one, but three different gambling authorities in Europe. These are the Malta Gaming Authority, the United Kingdom Gambling Commission and the Swedish Gambling Authority, all respected institutions in the industry. Collectively, these three have thousands of gambling websites under their jurisdictions and have made sure that all of them are safe and fair.
Customer Support
Customer support is always a vital feature of any worthwhile gaming website and Casino Joy does not disappoint. This online casino gives players multiple ways to contact the support staff whenever the need arises. Of the various ways at their disposal, players will find that live chat is the most efficient and convenient method. Not only does it immediately connect you to a casino representative, but the system also allows for communication in real-time.
Of course, if you are more traditional, you will be happy to know that Casino Joy also maintains a dedicated phone line. Simply dial 00356 20341518 to reach a support staff employe. International players should take note that this call may cost you money, depending on your phone plan.
Finally, there is always email communication up on offer, though it is nowhere as convenient as the other two methods. To gain assistance, you can forward your emails to support@casinojoy.com and you can expect a response within the next 24 hours. If you would like to make a complaint instead, send a description of your issues to complaints@casinojoy.com.