| Updated: September 30, 2024Launched in 2001, Luxury Casino is a well-trusted gambling site that caters to all players’ preferences. The web-based casino has teamed up with Microgaming to deliver a top-notch gambling experience. Players who install the casino client on their desktop devices will have access to Luxury Casino’s complete gaming suite.
Those who prefer playing on the go can only use the instant-play version of the casino. The casino’s mobile gaming portfolio is a bit limited, but there are still over 650 titles on offer. What is noteworthy is that the casino’s average payout is 97%.
Luxury Casino is a member of the Casino Rewards group. Therefore, it is no wonder that the gambling site offers a rewarding loyalty scheme and some tasty promotions. Furthermore, members of the mobile casino can pick from plenty of reliable banking options. Design-wise, the Luxury Casino app puts a strong emphasis on functionality.
| Luxury Casino App in Brief | |
|---|---|
| Domain name | https://www.luxurycasino.com/ |
| Operator | Fresh Horizons Limited (the British version of the site is managed by Apollo Entertainment Limited); Luxury Casino is a member of the acclaimed Casino Rewards group |
| Launch date | 2001 |
| Licensing authorities | The UK Gambling Commission, the Malta Gaming Authority, and the Kahnawake Gaming Commission |
| Native apps | No |
| Supported languages | English, German, Spanish, French, Finnish, Italian, Japanese, Chinese, Norwegian, Polish, Portuguese, Russian, Swedish, Finnish, Czech, Hindi, Hungarian, and others |
| Supported Currencies | USD, EUR, CAD, GBP, and NZD |
| Supported browsers | All browsers, including but not limited to Google Chrome, Safari, Opera, Mozilla Firefox, Vivaldi, etc. |
| Number of casino games | Over 650 |
| Other available products | No |
| US-friendly | No |
Players Feedback and Experience with Luxury Casino App
Luxury Casino has earned a solid reputation over the years. Many professional reviewers give the gambling site a rather good rating, praising Luxury Casino for its customer-first mindset and top-quality gambling services. At Trustpilot, Casino Rewards member casinos have received an average score of 1.8 out of 5. However, this rating is not given to Luxury Casino in particular, but to all brands that are part of the Casino Rewards network of casinos. Our dedicated team found that Luxury Casino has a profile at AskGamblers where its current score is 6.18 out of 10 stars.
Most negative reviews came from players who were not pleased with the 48-hour pending period and the limited number of games on offer. Others complained that they did not want to claim the sign-up bonus, but it was automatically added to their accounts. Another reviewer criticized the gambling site for allowing players to reverse withdrawals. There are also some complaints about the steep wagering requirements. Several players were not satisfied with the casino’s customer support services.
Luxury Casino has also received some positive reviews from players who appreciated the operator’s generosity. Others reported that the customer support agents helped them resolve their issues in a timely and professional manner. Another player was quite pleased with the casino’s performance on mobile devices.
Luxury Casino Mobile Catalog
Luxury Casino offers gaming content by Microgaming, Evolution Gaming, and Live Dealer Studios. This way, the operator ensures that members of Luxury Casino will have only top-quality games at their fingertips. Unlike most gambling sites that host thousands of games, Luxury Casino’s gaming portfolio is made of a little over 650 titles. But we can assure you that whatever preferences you may have, you will never be short of action at Luxury Casino. The only thing that slightly disappointed us is that casino fans cannot play the games for free.
| Luxury Casino Mobile Games Summary | |
|---|---|
| Software courtesy of | Microgaming, Real Dealer Studios, and Evolution Gaming |
| Slots | Over 450 |
| Table games | Over 35 |
| Video poker games | 23 |
| Progressive jackpots | 8 |
| Live dealer tables | More than 120 |
Luxury Casino Mobile Slots
Luxury Casino Mobile Table Games Luxury Casino Mobile Progressive Jackpot Games Luxury Casino Mobile Video Poker Games Luxury Casino Mobile Live Dealer Tables Luxury Casino Mobile Specialty GamesLuxury Casino Mobile Slots
- Thunderstruck Wild Lightning
- Amazing Link Bounty
- 11 Coins of Fire
- Book of Oz
- Cash of kingdoms
- Dolphin Quest
- Egyptian Tombs
- Fortunium
- Game of Thrones Power Stacks
- Jingle Jim and the Lost Sphinx
Upon loading the mobile gambling platform, players will immediately notice that slots dominate the casino’s gaming suite. Casino enthusiasts can pick from 3-reel and 5-reel slots. The available titles are organized in two sub-categories depending on the number of paylines they offer. Thus, finding the slot that will suit your taste is a piece of cake.
The games are based on various themes, including but not limited to food, animals, fairy tales, ancient civilizations, and others. Most slots have bonus rounds and features to optimize your winning potential and provide you with an entertaining experience. If classic 3-reel slots are your cup of tea, the titles that may intrigue you are Break Da Bank, Cash Crazy, Couch Potato, Diamond Empire, Foxpot, Wacky Panda, and others.
Some of the hottest 5-reel slots include Immortal Romance, Thunderstruck II, Starlite Fruits, 9 Masks of Fire, and Master of Valhalla. An advantage of playing at Luxury Casino is that you will have the chance to play some of the latest releases developed by Microgaming. Players can easily recognize them as they carry the Early Release logo. The mobile casino is also home to some exclusive slots such as Casino Rewards Hyper Star, Book of Rewards, Casino Rewards Midnight Assassin, Roar of Thunder, and others.
Luxury Casino Mobile Table Games
- American Roulette Gold
- European Roulette
- French Roulette
- Sapphire Roulette
- High Streak Blackjack
- Atlantic City Blackjack
- European Blackjack
- Vegas Single Deck Blackjack
- No Commission Baccarat
- Sic Bo
Fans of table games are promised to have a whale of a time at Luxury Casino. The mobile casino is home to a fantastic range of blackjack variations, including Perfect Strategy Blackjack, Vegas Strip Blackjack, Premier Blackjack with Side Bets, Atlantic City Blackjack, Single Deck Blackjack, and others. If you are looking for a more action-packed gambling experience, you can try any of the available multi-hand blackjack variations.
We regret to inform our readers that the mobile casino does not offer house-banked poker. On a more positive note, if card games tickle your fancy, you can try your luck on Dragon Tiger, No Commission Baccarat, and Baccarat. Roulette is not absent from Luxury Casino’s mobile gaming portfolio, either. The variations you can pick from are Sapphire Roulette, American Roulette, European Roulette, and French Roulette. Fans of dice games can revel in an adrenaline-fuelled gambling experience with the emblematic game Sic Bo.
Luxury Casino Mobile Progressive Jackpot Games
- Mega Moolah
- Atlantean Treasures: Mega Moolah
- Immortal Romance Mega Moolah
- Cash Splash
- Treasure Nile
- Mega Vault Millionaire
- Casino Rewards – Treasure Quest
- Casino Rewards 20 Year Celebration
Although mobile casino enthusiasts will not find plenty of progressive jackpot games, there is no doubt that they will be pleased with the available games. Microgaming is renowned for its network of progressive jackpot games. At Luxury Casino, you will have the chance to pocket whopping cash prizes even on the go. The mobile casino features a separate section dedicated to the available progressive jackpot games.
Mobile players can pick from titles such as Mega Moolah, Atlantean Treasures: Mega Moolah, Immortal Romance Mega Moolah, Mega Vault Millionaire, Cash Splash, and Treasure Nile. The Luxury Casino app also hosts two other progressive jackpot games exclusive to members of the Casino Rewards network, namely Casino Rewards – Treasure Quest and Casino Rewards 20 Year Celebration.
Luxury Casino Mobile Video Poker Games
- Aces and Eights
- Aces and Faces
- All Aces Video Poker
- Bonus Deuces Wild
- Bonus Poker Deluxe
- Deuces Wild
- Double Double Bonus Poker
- Jacks or Better – Power Poker
- Joker Poker
- Tens or Better
The Video Poker category is likely to live up to the expectations of players who like this game genre. Unlike many other rival gambling sites, Luxury Casino has added almost all well-liked video poker variations, including but not limited to Aces and Eights, Aces and Faces, Joker Poker, Tens or Better, and Deuces Wild.
The mobile casino is also home to Microgaming’s Power Poker series, allowing casino mavens to play with up to 10 hands simultaneously. Some titles include All Aces – 10 Play Power Poker, Aces and Faces – 10 Play Power Poker, Deuces & Joker – 10 Play Power Poker, etc. Betting limits range from $0.25 to $125.
Luxury Casino Mobile Live Dealer Tables
- Instant Roulette
- Dealers Club Roulette
- Power Blackjack
- Free Bet Blackjack
- Craps
- Super Sic Bo
- Peek Baccarat
- Texas Hold’em Bonus Poker
- Super Andar Bahar
- Gonzo’s Treasure Hunt
If you are itching for playing live dealer games while on the go, do not hesitate to join Luxury Casino. The mobile gambling platform offers live dealer games courtesy of the reputable software company Evolution Gaming. When you enter Luxury Casino’s live lobby, you will find over 120 live tables. The games are organized in separate categories depending on their type. At Luxury Casino, mobile players will also have the chance to try live dealer games developed by the emerging software company Real Dealer Studios.
Roulette enthusiasts are in for a treat as the mobile casino hosts top-shelf titles such as Immersive Roulette, Instant Roulette, Double Ball Roulette, etc. Blackjack fans are also well catered to with titles such as Power Blackjack, Speed Blackjack, Infinite Blackjack, etc. Casino Hold’em, Three Card Poker, Ultimate Texas Hold’em, and Caribbean Stud Poker are some of the titles that may appeal to poker devotees.
There are also several baccarat games, including Peek Baccarat, Speed Baccarat, Baccarat Squeeze, No Commission Baccarat, and others. Other interesting titles are Bac Bo and Fan Tan. The mobile casino also offers plenty of game shows. Some include Cash or Crash, Deal or No Deal, Mega Ball, Crazy Time, Dream Catcher, and others. Betting limits range between the different tables but are flexible enough to correspond to the preferences of high rollers and risk-averse players.
Luxury Casino Mobile Specialty Games
- Cricket Star Scratch
- Lost Vegas Survivors Scratch
- Lucky Leprechaun Scratch
- Sure Win Scratch
- Happy Holidays Scratch
- Bingote
- Immortal Romance Video Bingo
- Wheel of Winners
No matter how much you like a given game genre, you may want to try out something new. That is why the operator has added several scratch games, including Avalon Scratch, Lucky Leprechaun Scratch, Sure Win Scratch, etc. The games are not listed in a section of their own. Therefore, we advise you to use the search tool to find the available scratch cards in the blink of an eye. There are also two bingo variations, including Bingote and Immortal Romance Video Bingo. A slight letdown is that the mobile gambling site does not offer keno. On a more positive note, the gambling site has another interesting specialty game – Wheel of Winners.
Luxury Casino App Device Compatibility
Luxury Casino is a respected brand dedicated to providing top-notch services to its users even when they are on the go. The gambling platform is accessible through nearly any mobile device, allowing casino mavens to play their favorite games wherever they go. The web-based casino uses HTML5 technology and is compatible with devices running on Android and iOS. Mobile casino fans can load the gambling site directly in the browser on their touchscreen devices and have over 650 titles in the palm of their hands.
The mobile version of the casino automatically adapts to any screen size and resolution. Furthermore, it preserves the full functionality of the desktop casino. A slight letdown is that only desktop players who download the software client will have access to Luxury Casino’s complete gaming suite. On a more positive note, mobile casino enthusiasts will enjoy their favorite games without experiencing any hitches.
Luxury Casino offers a browser-based app only, meaning that the games are available for instant play. The in-browser app does not occupy storage space and is extremely easy to use. We used Google Chrome and Internet Explorer to test the Luxury Casino app, but we can guarantee that it works great in any other web browser.
| Luxury Casino App Supported Devices Summary | |
|---|---|
| iOS app technical requirements | All versions of the OS; compatible with all mobile browsers |
| Android app technical requirements | All versions of the OS; compatible with all mobile browsers |
Luxury Casino Mobile App Features
Luxury Casino features an appealing design. The color palette mostly includes black and silver, contributing to the luxurious appearance of the gambling site. If you have ever played at another casino associated with the Casino Rewards Group, you will enjoy effortless navigation through the site.
The homepage presents you with all benefits you can enjoy at Luxury Casino. There is a huge banner that adversities the jaw-dropping Welcome Package up for grabs. Non-English speakers should know that the mobile gambling platform is available in other languages, including but not limited to German, French, Spanish, Finnish, Polish, and Portuguese.
There is a huge button that prompts players to start playing at Luxury Casino. At the bottom of the site, you will find links to important sections of the casino such as terms and conditions, FAQ page, responsible gambling, privacy policy, etc. The casino’s gaming library is well-organized, with each game genre having a section of its own. Players looking for a particular title can use the intuitive search tool.
Luxury Casino Mobile Promotions
When selecting a mobile casino to join, players pay special attention to the bonuses on offer. After all, it is always nice to receive some extra funds that can optimize your winning potential. At Luxury Casino, you can take advantage of a generous Welcome Package. The mobile casino also offers a rewarding loyalty scheme. However, do not forget to go through the fine print before claiming a casino bonus. Members of Luxury Casino can activate only one bonus at a time. If you withdraw your funds prior to clearing the bonus turnover, the mobile casino will forfeit the bonus funds and any associated winnings.
Welcome Bonus Loyalty SchemeWelcome Bonus
Luxury Casino likes to give its new registrants a strong start. That is why the mobile casino offers a generous Welcome Package of up to $1,000. The Welcome Package stretches over the first 5 deposits. Mobile casino fans must top up their accounts with $10 or more to qualify for any of the match deposit bonuses.
The initial deposit will activate a match deposit bonus of 100% up to $150. Second-time depositors can claim a match bonus of 50% up to $200. Mobile casino enthusiasts who add funds to their accounts for the third time can benefit from a match deposit bonus of 25% of up to $300. Given that you deposit for the fourth time, you can claim a 50% match deposit bonus of up to $200. The fifth bonus from the Welcome Package will match your deposit by 100% up to $150.
The first two match deposit bonuses carry a playthrough requirement of 200x the bonus funds. In our opinion, the wagering requirement is a bit steep, but things get better when you learn that the rollover requirement associated with the other three match deposit bonuses is quite low – only 30x the bonus funds. Once you register with Luxury Casino, you have 7 days to claim the sign-up offer. Players should keep in mind that bonus funds that remain unused for 60 days will be forfeited.
As long as the bonus staking lasts, you should comply with a maximum bet limit. According to the casino’s bonus terms, players’ wagers should be below 25% of the bonus value. Slots have a 100% contribution toward the rollover requirement, while all other games contribute less. All Aces Video Poker and progressive jackpot games do not count toward the rollover requirement.
| Luxury Casino Mobile Welcome Bonus at a Glance | |
|---|---|
| Bonus amount and percentage | 1st deposit bonus: 100% up to $150; 2nd deposit bonus: 50% up to $200; 3rd deposit bonus: 25% up to $300; 4th deposit bonus: 50% up to $200; 5th deposit bonus: 100% up to $150 |
| Promo code | No, but an opt-in is required |
| Minimum deposit | $10.00 |
| Validity | New registrants have 7 days to claim the first deposit bonus; bonus funds that remain unused for 60 days will be forfeited |
| Playthrough | 1st and 2nd deposit bonuses: 200x the bonus funds; 3rd, 4th, and 5th deposit bonuses: 30x the bonus funds |
| Maximum wager | Below 25% of the bonus value |
| Disqualified countries | No |
| Disqualified games | All Aces Video Poker and progressive jackpot games |
| Payment method restrictions | No |
Loyalty Scheme
If you join Luxury Casino, you can participate in its generous six-tiered loyalty scheme. There are two types of points – VIP points and Status points. The former you earn when playing your favorite games or using specific bonus offers. The latter you receive when you accumulate 50 VIP points.
The amount of VIP points you will be awarded depends on the games you play. For example, if you play slots, you will receive 1 VIP point for $10 in wagers. But if you play table games (except blackjack), you will get 0.5 VIP points for every wager of $10. You can earn 0.1 VIP points for every $10 wagered on blackjack or video poker. Bets on All Aces Video Poker do not count toward the accumulation of VIP points.
Only mobile casino enthusiasts who have accumulated at least 1,000 VIP points have the option to redeem some or all of their points. The redemption rate is 100 VIP points for $1 in chips. The nicest of all is that the VIP points do not expire.
Your initial status is Green, and to level up, you need to earn a set number of Status points. And for every 50 VIP points, you get 1 Status point. When you reach a new level, you will receive extra perks and exclusive promotions, including but not limited to birthday presents, VIP Lucky Jackpot entries, personal VIP host, access to exclusive games, and higher bet limits. Keep in mind that you must accumulate a certain number of points within a month to maintain your current level.
Mobile Payments at Luxury Casino
The Luxury Casino app has gone out of its way to ensure that every casino fan will find the perfect payment method for their needs and preferences. Players must log in to their accounts and navigate to the virtual cashier to see the available payment solutions. Keep in mind that some payment methods are regional, meaning that only casino enthusiasts from specific jurisdictions can use them. Players are offered the chance to pick from several currencies, including USD, EUR, CAD, GBP, and NZD.
Topping Up Mobile Balance at Luxury Casino Cashing Out Winnings at Luxury CasinoTopping Up Mobile Balance at Luxury Casino
Mobile casino enthusiasts can add funds to their accounts in no time using various payment options. Among the most preferred payment solutions are credit/debit cards. At Luxury Casino, players can deposit via Visa, Mastercard, and American Express. If you are reluctant to expose your banking credentials, you can opt for any of the available prepaid vouchers, including Paysafecard, Flexepin, and Neosurf.
There are also several trusted digital wallets that you can use to fund your account. Some include Skrill, Neteller, ecoPayz, and PayPal. Players from Canada can resort to Interac Online, Interac e-Transfer, Instadebit, or iDebit to upload money to their accounts.
Regardless of the preferred payment method, you must upload at least $10, which is a reasonable amount. The mobile casino will not charge you for topping up your balance. What is more, all deposits are processed on the spot. To deposit funds while on the go, log in to your account and tap on the Bank button. After that, select a preferred payment method from the list and enter the amount you wish to deposit. Players from the United Kingdom will be required to verify their accounts before being allowed to make a deposit.
| Depositing at Luxury Casino App | ||||
|---|---|---|---|---|
| Deposit method | Minimum deposit | Maximum deposit | Deposit fees | Average timeframes |
| Visa | $10.00 | Not specified | Fee-free | Instant |
| Mastercard | $10.00 | Not specified | Fee-free | Instant |
| American Express | $10.00 | Not specified | Fee-free | Instant |
| Interac Online | $10.00 | Not specified | Fee-free | Instant |
| Interac e-Transfer | $10.00 | Not specified | Fee-free | Instant |
| Electronic Check | $10.00 | Not specified | Fee-free | Instant |
| Paysafecard | $10.00 | Not specified | Fee-free | Instant |
| MuchBetter | $10.00 | Not specified | Fee-free | Instant |
| Google Pay | $10.00 | Not specified | Fee-free | Instant |
| Instadebit | $10.00 | Not specified | Fee-free | Instant |
| Neosurf | $10.00 | Not specified | Fee-free | Instant |
| iDebit | $10.00 | Not specified | Fee-free | Instant |
| Flexepin | $10.00 | Not specified | Fee-free | Instant |
| ecoPayz | $10.00 | Not specified | Fee-free | Instant |
| Neteller | $10.00 | Not specified | Fee-free | Instant |
| Skrill | $10.00 | Not specified | Fee-free | Instant |
| PayPal | $10.00 | Not specified | Fee-free | Instant |
| AstroPay | $10.00 | Not specified | Fee-free | Instant |
Cashing Out Winnings at Luxury Casino
At Luxury Casino, mobile players can withdraw their winnings in a hassle-free manner. While players cannot use every deposit method to pull out their winnings, they can still choose from plenty of banking methods. The mobile casino usually returns winnings to the source of funds. But if that is not possible, casino enthusiasts will have to withdraw via an alternative payment method. The withdrawal methods include credit/debit cards, digital wallets, and Direct Bank Transfer. Casino enthusiasts from Canada can withdraw via eCheck.
The minimum amount players can cash out is $50 (£10 for players residing in the UK). The minimum limit on withdrawals via Direct Bank Transfer is $300. Mobile casino enthusiasts are allowed to cash out up to $4,000 per week. It is crucial to note that the selected payment processor or the regulator may also impose maximum daily limits on withdrawals.
Generally speaking, the mobile casino does not impose fees on withdrawals. However, if you cash out a sum below $3,000 via Direct Bank Transfer, you will pay a fee of $50/€35/£30. Withdrawals of $3,000 or more processed via Direct Bank Transfer are subject to a fee of $100/€70/£60. Players who withdraw in another currency than the currency of their accounts will incur a currency conversion fee of 2.5%.
The quickest way to receive your profits is to withdraw via digital wallets. Assuming you prefer to cash out via debit/credit card, the funds will hit your balance within 1 to 3 business days. Withdrawals processed via Direct Bank Transfer take 6 to 10 business days to clear. Keep in mind that the Luxury Casino app may take up to 48 hours to approve your payment request. Only mobile casino fans who have already verified their accounts are allowed to cash out their winnings.
| Withdrawals at Luxury Casino App | ||||
|---|---|---|---|---|
| Withdrawal method | Minimum withdrawal | Maximum withdrawal | Withdrawal fees | Average withdrawal time |
| Visa | $50.00 | $4,000 per week | Fee-free | Within 3 business days |
| Mastercard | $50.00 | $4,000 per week | Fee-free | Within 3 business days |
| ecoPayz | $50.00 | $4,000 per week | Fee-free | 1 to 3 business days |
| Skrill | $50.00 | $4,000 per week | Fee-free | 1 to 3 business days |
| Neteller | $50.00 | $4,000 per week | Fee-free | 1 to 3 business days |
| PayPal | $50.00 | $4,000 per week | Fee-free | 1 to 3 business days |
| MuchBetter | $50.00 | $4,000 per week | Fee-free | 1 to 3 business days |
| AstroPay | $50.00 | $4,000 per week | Fee-free | 1 to 3 business days |
| Direct Bank Transfer | $300.00 | $4,000 per week | Withdrawals below $3,000 are subject to a fee of $50/€35/£30 applies; Withdrawals above $50 are subject to a fee of $100/€70/£60 | 6 to 10 business days |
| eCheck (available to players from Canada only) | $50.00 | $4,000 per week | Fee-free | 2 to 3 business days |
Related Mobile Apps
Luxury Casino App Security and Licensing
Luxury Casino is a haven for casino enthusiasts since it is licensed and regulated by the UK Gambling Commission, the Malta Gaming Authority, and the Kahnawake Gaming Commission. We like that all licensing information is clearly displayed at the bottom of the site. In addition, the mobile gambling site carries the stamp of approval from eCOGRA, meaning that all games are fair. Besides, the mobile gambling platform works with some of the most trusted software companies that produce RNG-based games.
Members of Luxury Casino can rest assured that their sensitive information is stored safely as the mobile casino utilizes 128-bit SSL encryption. Furthermore, the mobile gambling platform allows its registrants to enable the biometric identification option.
Only players who reside in countries where online gambling is legal are allowed to join Luxury Casino. According to the casino’s terms and conditions, it is each player’s responsibility to check whether online gambling is legal in their country of residence. Unfortunately, the mobile casino does not offer a list of the excluded territories.
The Luxury Casino does not accept underage individuals. Keep in mind that the minimum gambling age varies between the different jurisdictions. Responsible gambling is among Luxury Casino’s top priorities. To help players keep their gambling sessions in check, the mobile casino offers several responsible gambling tools, including deposit limits and a session duration reminder. If you have gambling problems, you can set a cool-off period or self-exclude by contacting the casino’s customer support representatives.
| Region Restrictions and Safety at Luxury Casino | |
|---|---|
| Encryption | 128-bit SSL |
| Two-factor authentication | No |
| Minimum age requirement | 18 years old; the minimum gambling age depends on your country of residence |
| Licenses | The UK Gambling Commission (license no. 38620), the Malta Gaming Authority (license no. MGA/B2C/164/2008), and the Kahnawake Gaming Commission |
| Restricted regions | Afghanistan, Belgium, Cyprus, France, Germany, Hong Kong, Hungary, Iran, Iraq, the Netherlands, Pakistan, the Philippines, Portugal, Romania, Spain, Switzerland, the United States, and others |
| Responsible gaming tools | Daily/weekly/monthly deposit limits, a session duration reminder, cooling-off, and self-exclusion |
Mobile Customer Support at Luxury Casino
If you have any questions during your stay at Luxury Casino, visit the casino’s FAQ page where you can find detailed information about various topics. Assuming you still need help, contact the casino’s courteous and professional customer support representatives. Mobile players can send an email to the support team at support@crhelpdesk.com. However, this is not the best option if your inquiry is urgent as the customer agents reply within 48 hours.
Mobile casino enthusiasts who need immediate assistance are advised to launch the live chat functionality. An agent will join the chat to provide you with the needed information. Admittedly, we were impressed by the quick response times and the agents’ readiness to assist us at all times. A slight letdown is that the casino’s customer support representatives speak English only. However, an agent explained that the customer support team uses Google Translate to respond to the inquiries of non-English speakers.
| Customer Service Channels at Luxury Casino | |
|---|---|
| Phone | No |
| support@crhelpdesk.com | |
| Live chat | Yes |
| Average response times | Live chat: 1 to 3 minutes Email: Within 48 hours |
| Support languages | English |
Verdict
To sum up, Luxury Casino is an above-board gambling site that can suit the taste of nearly any casino fan. Even players who are constantly on the move can spend hours upon hours of fun at Luxury Casino. Of course, the mobile casino is not perfect. In our opinion, adding a telephone line will certainly improve its customer support services. Another aspect the mobile casino could improve is its withdrawal policy. We also did not like that the mobile casino does not provide players with the chance to test the games for free.
Despite the few shortcomings, the Luxury Casino app certainly has a lot to offer, including a tasty sign-up bonus, a rewarding loyalty scheme, premium-quality games, a smooth mobile gambling experience, and a broad range of reliable payment solutions.